Return Policy

Refund and Cancellation Policy

This Refund and Cancellation Policy applies to purchases made through drinkultraseven.com (the “Site”).

All Sales Are Final

Due to the nature of Ultra Seven products, all sales are final. We do not accept returns, exchanges, or refunds for reasons including:

  • Ordering the wrong product or flavor;

  • Changing your mind after placing an order;

  • Personal taste or preference;

  • Products that have been opened or used;

  • Failure to review product information before ordering; or

  • Products prohibited or restricted in the customer’s jurisdiction when the customer provided an ineligible shipping address.

This policy does not prevent Ultra Seven from replacing or refunding an order that qualifies under the damaged, missing, or incorrect-item provisions described below. Nothing in this policy limits any rights available under applicable law.

Order Errors and Changes

If you entered incorrect customer information, selected the wrong product, or need to request a change, contact Customer Support immediately at helpdesk@drinkultraseven.com.

Please include your full name, order number, and the requested correction.

We will make reasonable efforts to assist you, but order changes are not guaranteed. Once an order has entered fulfillment, been packaged, or shipped, we may be unable to modify it.

Customers are responsible for verifying their product selections, quantities, billing information, shipping address, email address, and phone number before completing checkout.

Returns and Exchanges

We do not accept returns or exchanges for purchases made through the Site.

Products mailed or returned to us without prior written authorization will not be accepted for credit, replacement, or refund.

Please do not return a product unless Customer Support provides written instructions authorizing the return.

Damaged, Missing, or Incorrect Items

If your order arrives with a damaged product, a missing item, or an item different from what you ordered, contact us within 14 calendar days after the shipment is marked delivered.

Please provide:

  • Your full name;

  • Your order confirmation number;

  • A description of the problem;

  • Clear photographs of all items received;

  • Photographs showing the damaged or incorrect product;

  • Photographs of the shipping box and internal packaging; and

  • A photograph of the shipping label.

Please retain all products and original packaging until our review is complete.

After reviewing the claim, Ultra Seven may, at its discretion and as permitted by applicable law:

  • Ship a replacement;

  • Replace the missing or incorrect item;

  • Issue store credit; or

  • Issue a full or partial refund.

Submitting a claim does not guarantee approval. Claims submitted more than 14 calendar days after delivery may be denied.

Lost or Undelivered Packages

If tracking shows that your shipment has been delayed, lost, or was not delivered, contact us at helpdesk@drinkultraseven.com.

Please provide:

  • Your full name;

  • Your order number;

  • Your tracking number;

  • Your shipping address; and

  • Any relevant carrier or delivery information.

Depending on the carrier and shipment status, you may also be asked to submit a missing-mail request or carrier claim.

For USPS shipments, a Missing Mail Search may be submitted at:

https://www.usps.com/help/missing-mail.htm

The carrier may require photo identification, the tracking number, shipment details, or other supporting information.

Ultra Seven will review the available tracking and delivery information before determining whether a replacement, refund, store credit, or carrier claim is appropriate.

A carrier’s delivery scan does not automatically guarantee that a claim will be approved. We may request additional information or require the completion of a carrier investigation.

Stolen Packages

If tracking indicates that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct;

  2. Check around the delivery location;

  3. Ask household members, neighbors, building staff, or mailroom personnel whether they accepted the package;

  4. Allow up to one additional business day in case the delivery scan was recorded early; and

  5. Contact the carrier for delivery details.

If the package still cannot be located, contact us at helpdesk@drinkultraseven.com with your order and tracking information.

Ultra Seven is not responsible for packages stolen after confirmed delivery. However, we will review the circumstances and assist with any available carrier claim or resolution.

Order Cancellations

You may request cancellation within 24 hours after placing your order.

Cancellation requests are only eligible if the order has not entered fulfillment and has not been shipped. Because we strive to process orders quickly, submitting a cancellation request within 24 hours does not guarantee that the order can be canceled.

Once an order has entered fulfillment, been packaged, received a shipping label, or been transferred to the carrier, it cannot be canceled.

To request cancellation, email helpdesk@drinkultraseven.com and include:

  • Your full name;

  • Your order number; and

  • “Cancellation Request” in the subject line.

If the cancellation is approved, a full refund will be issued to the original payment method.

Refused and Returned-to-Sender Shipments

Orders refused at delivery or returned because of an incorrect address, incomplete address, unavailable recipient, failed age verification, or repeated unsuccessful delivery attempts are not automatically eligible for a refund.

If a shipment is returned to us, contact Customer Support. Any approved refund may be reduced by the original shipping cost, return shipping cost, carrier fees, or other nonrefundable charges, except where prohibited by law.

Reshipping may require payment of additional shipping and handling charges.

Refund Processing

Refunds are only issued after approval by Ultra Seven Customer Support.

Approved refunds will be sent to the original payment method used for the purchase. After a refund is issued, please allow approximately 2–5 business days for your financial institution to post the funds to your account.

Processing times vary by bank, card issuer, and payment provider. Ultra Seven cannot control how quickly a financial institution posts an approved refund.

Shipping charges and other service fees are nonrefundable unless the refund results from an error by Ultra Seven or applicable law requires otherwise.

Unauthorized Returns

Items returned without prior written authorization will not be accepted for refund, replacement, exchange, or store credit.

Ultra Seven is not responsible for products shipped back without authorization.

Contact Us

For cancellation, replacement, or refund assistance, contact:

Email: helpdesk@drinkultraseven.com
Website: https://drinkultraseven.com

When contacting us, please include your full name and order number so we can assist you efficiently.

Last updated: July 24, 2026