Shipping Policy

Order Processing and Lead Times

We strive to offer fast shipping throughout the United States wherever permitted by applicable federal, state, and local laws.

Please allow 1–3 business days for order processing. We work diligently to have orders shipped as quickly as possible.

Our normal business hours are Monday through Friday, from 9:00 a.m. to 6:00 p.m. Pacific Time. We are closed on weekends and federal holidays.

Orders placed after 3:00 p.m. Pacific Time will begin processing on the following business day. Orders placed after 3:00 p.m. on Friday will enter the processing queue on the following Monday, excluding federal holidays.

Occasional delays may occur after an order has shipped. Tracking may show little or no movement until the shipment reaches a local distribution or delivery hub. Please allow up to three business days after receiving your tracking email for the tracking information to update.

Once an order has been transferred to the carrier, you may contact the applicable carrier directly for additional delivery updates.

For questions or concerns regarding your order, contact Customer Support at helpdesk@drinkultraseven.com.

Shipping Carriers

Ultra Seven may use the United States Postal Service (“USPS”), UPS, or another approved carrier to ship orders.

The available shipping methods may vary depending on the delivery address, product category, package size, applicable regulations, and carrier availability.

We reserve the right to select or change the shipping carrier used to fulfill an order.

P.O. Boxes

We cannot ship orders to P.O. boxes. Please provide a valid physical residential or commercial address when placing your order.

Orders submitted with a P.O. box as the shipping address may be delayed. Customer Support will contact the customer to request an eligible physical delivery address before the order can be processed.

We are not responsible for processing or delivery delays caused by an incomplete, incorrect, or ineligible shipping address.

Adult Signature and Age Verification

Certain orders may require age verification or an adult signature upon delivery. When an adult signature is required, an individual who is at least 21 years old must be present at the delivery address and may be required to present valid government-issued photo identification.

The carrier may refuse to release the shipment if an eligible adult is not present or the required age or identity verification cannot be completed.

Please ensure that your shipping address, email address, and phone number are complete and accurate when placing your order.

Failed delivery attempts, refused shipments, and packages returned because an eligible adult was unavailable may be subject to additional shipping or handling charges. Refund eligibility for returned shipments will be determined according to our Refund Policy and applicable law.

Certain order information, including the shipping address, may not be changed after an order has been processed or transferred to the carrier.

Tracking and Split Shipments

After your order ships, tracking information will be sent to the email address or phone number provided during checkout.

Due to fulfillment requirements and our use of multiple shipping carriers, an order may be divided into more than one shipment. If this occurs, you may receive multiple tracking numbers.

Tracking information is provided by the shipping carrier. Updates may be delayed or unavailable while a package is in transit between carrier facilities.

Shipping Restrictions

Due to changing federal, state, and local regulations governing Ultra Seven products, we are currently unable to ship orders to the following states:

• Alabama

• Arkansas

• Indiana

• Rhode Island

• Wisconsin

We are also currently unable to ship orders to addresses located within the following counties, cities, or local jurisdictions:

California

• San Diego

• Oceanside

Florida

• Sarasota County

Illinois

• Alton

• Jerseyville

• Edwardsville County

Louisiana

• Ascension

• Franklin

• Rapides

Mississippi

• Columbus

• Union County

Shipping restrictions may vary by product. The availability of a product on drinkultraseven.com does not guarantee that the product can legally be purchased, shipped to, possessed, or used in every jurisdiction.

We reserve the right to refuse or cancel an order if we determine that shipping the product to the provided address may violate applicable laws, regulations, carrier policies, or our internal compliance requirements.

If an order is canceled because of a shipping restriction, the customer will receive a refund for the canceled product or order, as applicable.

Customers are responsible for understanding the laws and regulations governing the purchase, possession, and use of Ultra Seven products in their jurisdiction.

Last updated: July 24, 2026

International Shipping

We currently ship only to eligible addresses within the United States. International shipping is not available.

Ultra Seven complies with applicable federal, state, and local laws. As a result, we may be unable to ship certain products to your state, county, city, municipality, or other jurisdiction.

Product laws and regulations may change. Please review this Shipping Policy before placing an order for the most current list of restrictions.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us immediately at helpdesk@drinkultraseven.com. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Ultra Seven is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete information provided by the customer.

What If My Order Never Arrives or Is Stolen?

If your order does not arrive as expected or you believe it may have been lost or stolen, contact us at helpdesk@drinkultraseven.com.

Please include your full name, order number, shipping address, tracking number, and any relevant delivery information.

We will review the shipment details and assist you with the available next steps. Resolution may depend on the carrier’s tracking information, delivery confirmation, claim procedures, and the circumstances surrounding the shipment.

What If My Order Arrives Damaged?

If your order arrives damaged, contact us at helpdesk@drinkultraseven.com as soon as possible.

Please provide:

• Your full name;

• Your order number;

• A description of the damage;

• Clear photographs of the damaged product;

• Photographs of the shipping box and packaging; and

• A photograph of the shipping label.

Please retain the damaged product and all original packaging until Customer Support completes its review. This information will help us assess the issue and determine the appropriate resolution.

Contact Us

For shipping questions or assistance with an order, contact:

Email: helpdesk@drinkultraseven.com

Website: https://drinkultraseven.com