FREQUENTLY ASKED QUESTIONS
Find answers about Ultra Seven products, ingredients, orders, shipping, and customer support.
PRODUCTS AND INGREDIENTS
What is Ultra Seven?
Ultra Seven is a botanical lifestyle brand offering flavor-forward beverages made for adults 21 and older. Our current collection includes Tri-Blend Soda and 150mg MIT Soda in a variety of bold flavors.
What is MIT?
MIT is an abbreviation for mitragynine, a naturally occurring plant compound found in Mitragyna speciosa, commonly known as kratom.
What is Ultra Seven Tri-Blend Soda?
Ultra Seven Tri-Blend Soda is a 12 fl. oz. botanical beverage containing:
- 75mg MIT
- 30mg kava
- 30mg kanna
It is available in Grape, Pink Lemonade, Pineapple Citrus, Blue Raspberry, Strawberry Kiwi, and Exotic Mango.
What is Ultra Seven 150mg MIT Soda?
Ultra Seven 150mg MIT Soda is a 12 fl. oz. beverage containing 150mg of mitragynine extract. It is available in Fruit Punch, Green Apple, and Passion Fruit.
What is the difference between Tri-Blend Soda and 150mg MIT Soda?
Tri-Blend Soda contains MIT, kava, and kanna in one three-part botanical blend. The 150mg MIT Soda contains a higher amount of MIT and does not use the same Tri-Blend formula.
Review the product label and product page carefully before purchasing or consuming either product.
Which product should I choose?
The appropriate product depends on your individual experience, preferences, and sensitivity. Ultra Seven cannot provide medical advice or recommend a product based on a health condition.
Review the potency and ingredients listed on each product page and consult a qualified healthcare professional before use if you have questions or concerns.
What flavors are available?
Current Tri-Blend Soda flavors include:
- Grape
- Pink Lemonade
- Pineapple Citrus
- Blue Raspberry
- Strawberry Kiwi
- Exotic Mango
Current 150mg MIT Soda flavors include:
- Fruit Punch
- Green Apple
- Passion Fruit
Flavor availability may change based on inventory.
Are Ultra Seven products intended for anyone under 21?
No. Ultra Seven products are intended exclusively for adults 21 years of age or older.
You may be required to complete age verification when visiting the website, placing an order, or receiving a shipment.
Can I use Ultra Seven products if I am pregnant or nursing?
No. Do not use kratom, kava, or kanna products if you are pregnant or nursing.
Can I combine Ultra Seven products with alcohol or medication?
Do not combine these products with alcohol, medication, drugs, controlled substances, or other products containing kratom or kava.
Consult a qualified healthcare professional before use if you take medication or have a medical condition.
Can Ultra Seven products affect drug-testing results?
Yes. Use of products containing kratom or other botanical compounds may affect drug-testing results. Avoid using these products if you are subject to drug testing.
Can I drive after consuming an Ultra Seven product?
No. These products may cause drowsiness or impair your ability to operate a vehicle, machinery, or heavy equipment.
Is kratom habit-forming?
Kratom may be habit-forming. Do not use these products if you have or have had a substance-use disorder. Use only as directed and do not exceed the recommended serving.
Are Ultra Seven products intended to treat a medical condition?
No. Ultra Seven products are not intended to diagnose, treat, mitigate, cure, or prevent any disease or illness.
Statements regarding these products have not been evaluated by the U.S. Food and Drug Administration.
USE AND STORAGE
How should I use Ultra Seven beverages?
Read and follow all instructions provided on the product label. Do not exceed the recommended serving.
Individual responses may vary. If you are unfamiliar with the ingredients or have questions about whether a product is appropriate for you, consult a qualified healthcare professional before use.
Should Ultra Seven beverages be served cold?
For the best flavor experience, we recommend serving Ultra Seven beverages chilled.
Can I mix different Ultra Seven products?
We do not recommend combining Ultra Seven products or using them with other products containing kratom, kava, or similar botanical ingredients.
How should I store Ultra Seven products?
Store products in a cool, dry place away from excessive heat and direct sunlight. Keep all products securely out of the reach of children and pets.
Do not use a product if its packaging appears damaged, opened, or tampered with.
What should I do if I experience an adverse effect?
Stop using the product and seek appropriate medical attention. For a medical emergency, call 911 or contact your local emergency services.
ORDERING
Where can I purchase authentic Ultra Seven products?
Authentic Ultra Seven products are available directly through drinkultraseven.com.
Be cautious of unauthorized websites or sellers claiming to represent Ultra Seven.
Can I change my order after it has been placed?
Contact Customer Support immediately at helpdesk@drinkultraseven.com and provide your name, order number, and requested change.
We will make reasonable efforts to assist you, but changes are not guaranteed once an order has entered fulfillment, been packaged, or shipped.
Can I cancel my order?
You may request cancellation within 24 hours of placing your order. A cancellation is only possible if the order has not entered fulfillment and has not been shipped.
Because orders may be processed quickly, submitting a request within 24 hours does not guarantee cancellation.
To request cancellation, email helpdesk@drinkultraseven.com with your name, order number, and “Cancellation Request” in the subject line.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment availability may vary depending on the order, billing address, and payment provider.
Your order is not confirmed until payment has been successfully authorized.
Why was my order declined or canceled?
An order may be declined, held, or canceled because of:
- Payment authorization issues;
- Failed age or identity verification;
- An incorrect or incomplete address;
- Product or quantity limits;
- Suspected fraud;
- Shipping restrictions;
- Inventory availability; or
- Applicable laws or regulations.
If an order is canceled after payment has been processed, any approved refund will be issued to the original payment method.
SHIPPING
Where does Ultra Seven ship?
We currently ship only to eligible addresses within the United States. We do not offer international shipping.
Product availability and shipping eligibility are subject to federal, state, and local laws. Please review our Shipping Policy for the current list of restricted states and locations.
Are there locations where Ultra Seven cannot ship?
Yes. We cannot ship to certain states, counties, cities, ZIP codes, or other local jurisdictions because of applicable laws and regulations.
Shipping restrictions can change. Please review our Shipping Policy for the current list of restricted locations before placing an order.
Why am I receiving a shipping restriction at checkout?
Your shipping address may be within a state, county, city, or ZIP code where we cannot ship Ultra Seven products.
If you believe your eligible address was restricted by mistake, contact helpdesk@drinkultraseven.com before placing your order.
Do you ship to P.O. boxes?
No. We cannot ship orders to P.O. boxes.
Enter a valid physical residential or commercial address during checkout. Orders submitted with a P.O. box may be delayed or canceled.
How long does order processing take?
Please allow 1–3 business days for order processing.
Our business days are Monday through Friday, excluding federal holidays. Orders placed after 3:00 p.m. Pacific Time begin processing on the following business day.
Orders placed after 3:00 p.m. on Friday generally enter the processing queue on the following Monday.
Which shipping carriers do you use?
Ultra Seven may use USPS, UPS, or another approved carrier. The carrier used may depend on the product, package, destination, and available shipping service.
Will I receive tracking information?
Yes. Tracking information will be sent to the email address or phone number provided during checkout after your order ships.
Tracking may take up to three business days to display movement after you receive the tracking notification.
Why did I receive more than one tracking number?
An order may be divided into multiple shipments because of fulfillment requirements, product availability, or carrier selection. If this happens, you may receive more than one tracking number.
Is an adult signature required?
Certain orders may require age verification or an adult signature upon delivery.
When required, a person who is at least 21 years old must be present and may need to show valid government-issued photo identification.
Can I change my address after the order ships?
No. Shipping information generally cannot be changed after an order has been processed or transferred to the carrier.
Contact Customer Support immediately if you notice an address error. We cannot guarantee that the address can be corrected before shipment.
What should I do if my package is delayed?
Allow up to three business days for tracking information to update. You may also contact the applicable shipping carrier for additional information.
If tracking does not update or the shipment appears lost, email helpdesk@drinkultraseven.com with your name, order number, shipping address, and tracking number.
What should I do if tracking says delivered but I cannot find my package?
First:
- Verify that the shipping address on your order is correct.
- Check the delivery location and surrounding area.
- Ask members of your household, neighbors, building staff, or mailroom.
- Allow one additional business day, as some carriers mark packages delivered before final delivery.
- Contact the carrier using your tracking number.
If the package remains missing, contact helpdesk@drinkultraseven.com with your order and tracking information.
RETURNS, REPLACEMENTS, AND REFUNDS
Do you accept returns or exchanges?
No. Due to the nature of our products, all sales are final. We do not accept returns or exchanges for changes of mind, personal preferences, or opened or used products.
Do not send a product back unless Customer Support has provided written authorization.
What if my order arrives damaged, incomplete, or incorrect?
Contact Customer Support within 14 calendar days after the carrier marks the shipment as delivered.
Include:
- Your full name;
- Your order number;
- A description of the issue;
- Clear photographs of the affected products;
- Photographs of the shipping box and internal packaging; and
- A photograph of the shipping label.
Keep the product and all original packaging until Customer Support completes its review.
How long do approved refunds take?
Approved refunds are issued to the original payment method. After the refund has been processed, allow approximately 2–5 business days for it to appear in your account.
The exact timing depends on your bank, card issuer, or payment provider.
CUSTOMER SUPPORT
How can I contact Ultra Seven?
Email Customer Support at helpdesk@drinkultraseven.com.
Include your full name and order number, if applicable, so we can assist you efficiently.
What information should I include when contacting Customer Support?
Include:
- Your full name;
- Your order number;
- The email address used for the order;
- A clear explanation of the issue; and
- Relevant photographs or tracking details.
For your security, never send complete payment-card information, passwords, or other sensitive account credentials by email.
